MyCase Integration Guide

This article provides guidance for users who would like to integrate MIRA with MyCase and complete the setup process independently.

To use MIRA with MyCase, MyCase API client credentials must first be requested from MyCase Support, as they are issued manually. Once the credentials are received, they can be configured in the MIRA Admin Portal to complete authorization and enable the integration.

The MyCase Integration Guide walks you through the full setup process, including:

• Requesting MyCase API client credentials from MyCase Support

• Receiving the Client ID and Client Secret

• Configuring MyCase credentials in the MIRA Admin Portal

• Authorizing MyCase access and confirming a successful connection

• Creating a MIRA Developer App

• Notifying the MATTEROOM Customer Success team to activate the integration

Please download the guide below and follow the step-by-step instructions to complete the integration.